It was terribly aggravating to a man of Parworthy's temperament. The worst thing about it was that
you couldn't call and complain when the subject of your complaint was the telephone itself. Parworthy
prided himself on the neatness and efficiency of his new home. Everything else worked. Should he
expect less of the phone system? It was no excuse that his retreat was five miles from the nearest branch
line, a small fortress of cedar and native stone perched atop a granite outcrop on the western slope of the
Sierra Nevadas. He generated his own power, drew water from his own well, heated his house with
wood and solar. The phone company was the one utility he couldn't do without.
When the house was finished, he tried doing without it, substituting two-way radio and CB instead.
They turned out to be inadequate replacements for access to the international electronic ganglion
monopolized by the phone company. No, he was stuck with it, just like everyone else who wanted to be
in touch with the rest of the civilized world.
If he'd been running the phone company, problems like this would never crop up. Too much laxity in
management today, as far as he was concerned. Uncertainty in decision making, too much willingness to
let blue collars dictate company policy and direction, and an inability to adjust to government
restrictions all combined to weaken the resolve of even the largest corporations. Bunch of pansies at the
top, Parworthy was convinced. He'd run several companies prior to his retirement. True, turnover was
high, but so were profits. That was the way to run a business.
He tossed the bag into the back of the Mercedes, pulled out of the garage, and started down the
private drive leading to the highway. It was nearly an hour's drive down into Fresno, to the nearest office
worth complaining to. Parworthy deeply resented the waste of his valuable time, retired or not. He also
hated driving on city streets, even in a relatively small metropolitan area like Fresno. Above everything
else he valued his privacy, which was why he'd retired to the isolation of his new mountain villa.
People got out of Parworthy's way even when he was in a good mood. A big man, Parworthy was
used to bulling his way past or over those he couldn't outtalk. When he stormed into a building the way
he did into the telephone company's office, the other customers instinctively made a path for him.
Turning the sack upside down, he dumped the flip-phone onto the counter in front of the clerk. She
was a pretty young thing, easy on the makeup, ruffled blouse and businesslike brown skirt. Parworthy
picked up the phone and thrust it under her nose.
"This is the sixth time I've had service go out on me; and I'm goddamn sick and tired of it!"
"I'm sorry, sir. If you'll just calm down a little and tell me what's-"
"What's wrong? You bet I'll tell you what's wrong! I've replaced phones all month in my new house,
and it doesn't matter what color or model they are because none of 'em are worth the plastic they're made
of! I'm lucky if I can get three days worth of service before something else goes out on me. That's what
happens when any outfit gets a virtual monopoly on any business. Sloppy service, sloppy
manufacturing. Be better for the country when the whole stinking system is decentralized."
"Sir, I apologize, but-"
"I don't want your apologies, woman, I want the service I've been paying for and not getting! I can't
even get a lousy local call through to the neighborhood grocery store, let alone place a call back east."
The clerk was near tears now, uncertain how to proceed and thoroughly intimidated by the roaring,
blustering apparition that was Parworthy.
"What's the trouble here, Mildred?"
She turned gratefully to the newcomer. "Oh, Mr. Stapleton, it's this gentleman. He-"
Parworthy immediately jumped on the newcomer, a thin young man with a wide tie, retreating hair,