employee put in a request to take time off to celebrate Chinese New Year . In my
ignorance , I assumed he had his dates wrong , as the first of January had just passed .
When I advised him of this , I gave him a long talking-to about turning in requests
early with the proper dates .
“He patiently waited , then when I was done , he said he would like Chinese New
Year did not begin January first , and that Chinese New Year ,which is tied to the
lunar cycle ,is one of the most celebrated holidays on the Chinese calendar . Needless
to say , I felt very embarrassed in assuming he had his dates mixed up . But I learned
a great deal about assumptions , and that the timing of holidays varies considerably
from culture to culture .
“Attending the diversity workshop helped me realize how much I could learn by
simply asking questions and creating dialogues with my employees , rather than
making assumptions and trying to be a know-it-all ,” Doug admits . “The biggest
thing I took away from the workshop is learning how to be more ‘inclusive’ to
differences.”
A better Bottom Line
An open mind about diversity not only improves organizations internally , it is
profitable as well . These comments from a customer service representative show how
an inclusive attitude can improve sales .”Most of my customers speak English as a
second language . One of the best things my company has done is to contract with a
language service that offers translations over the phone . It wasn’t until my boss
received Mindsets’ training that she was able to understand how important
inclusiveness was to customer service . As result , our customer base has increased .”
Once we start to see people as individuals . and discard the stereotypes , we can
move positively toward inclusiveness for everyone . Diversity is about coming
together and taking advantage of our differences and similarities . It is about building
better communities and organizations that enhance us as individuals and reinforce our
shared humanity .
When we begin to question our assumptions and challenge what we think we
have learned from our past , from the media, peers , family , friends , etc , we begin to
realize that some of our conclusions are flawed(有缺陷的) or contrary to our
fundamental values . We need to train our-selves to think differently , shift our
mindsets and realize that diversity opens doors for all of us ,creating opportunities in
organizations and communities that benefit everyone .
1. What bothered Tiffany during an interview with her candidate?
A) He just wouldn’t look her in the eye.
B) He was slow in answering her questions.
C) His answers to some of her questions were irrelevant.
D) His answers to some of her questions were irrelevant .