
"Mr. Parworthy, this telephone has been subject to more than normal household use."
"You trying to tell me it's my fault?"
"I'm not saying that you haven't had difficulties with your service, sir, only that this unit shows signs of
non-factory damage. It takes quite a lot to affect the insides of these new solid-state units, yet this one has more than
several pieces broken or loose."
"What am I supposed to say to that? Can I help it if you can't make a sturdy piece of equipment?" Parworthy kept
his gaze squarely on the supervisor. "All right, so maybe I lost my temper a little and tapped it a couple of times. I was
doing so in the faint hope I might get it to work. Can you blame me? A whole month I've been trying to phone out from
my house. I might as well be trying to talk to the moon."
"I'll take over here, Mildred." The clerk beat a hasty retreat to another counter. Stapleton smiled thinly at his irate
visitor, activated the screen of a nearby computer terminal. He took a moment to study the readout, spoke without
glancing away from the screen.
"This isn't the first damaged phone you've brought into this office, Mr. Parworthy."
"Junk. Plastic. Cheap components. Corner cutting at the plant. I used to be in manufacturing, and I know garbage
when I see it. Maybe you can pan this dreck off on the general public, but I won't stand for it in my house."
"It's not just a question of inoperative units, sir," the supervisor went on, still studying the information displayed
on the green screen. "I see from this report that running a line to your house was unusually difficult. The terrain is
steep and rocky. On any tertiary line as long as yours there are always problems with moisture, wildlife, falling tree
limbs, and such."
"I paid for service, not excuses."
"The point is, sir, that on any private line of that length interruptions in service are to be expected, especially
during the first several months. We're doing our best to correct the problems. I'm sure you understand that we can't
keep a whole field crew on call simply to work on your line. If you'll just be patient, I'm sure that by the end of next
month at the latest these troubles will iron themselves out."
"I understand that I'm paying for service I'm not getting."
The supervisor sighed. "Don't worry about that, sir. You won't be charged for any time service is interrupted."
"I don't think you understand me, young man. I am not interested in being patient. I am interested in receiving the
service I paid for. I have friends on the California Utilities Board, and I don't think they'd understand, either. If you
couldn't supply proper service, you never should have agreed to run the line."
"That was our feeling here when your request for connection came in, sir. We were overruled, however, by orders
from the regional office in Los Angeles."
Parworthy allowed himself a knowing smirk. "You bet you were. You'll be hearing from that office again real soon,
too, if the trouble with my line isn't fixed immediately." Many people owed him favors from his days in industry.
Stapleton bit back the reply he wanted to make, forced himself to maintain a deferential attitude. "Take a
replacement phone from the display rack, sir. I'll record your complaint and enter it into the computer's trouble file . . .
along with the others." That was something of an understatement. Parworthy had a file all-to himself.
The retired industrialist turned to take his leave, not bothering to lower his voice. "I want it fixed by tonight,
understand? Work in the dark if you have to, but let's see some action around here!" He departed, waving his new
phone around like the head of some decapitated enemy.
The first thing he did after finishing supper was try out the kitchen phone. It was scratched and dented from
previous assaults but, having escaped the bulk of Parworthy's fury, was still intact.
To his considerable surprise he got a dial tone-right away. It had been his intention to fire off an angry letter to his
Los Angeles contacts first thing in the morning, describing his treatment at the incompetent hands of the local
bumpkins. Now he could call it in.
That would be poetic justice. Despite the fact that the Fresno office had sent a work crew up the dangerous
mountainside after dark, it would still be worthwhile to file a formal complaint concerning all the delays and trouble
he'd experienced. Keep the natives on their toes. He grinned at the thought. The next time they saw him coming, they'd
jump to it. And there would be a next time. He was sure of that. Past experience had shown that service wasn't likely to
last more than a few days at best.
He flipped through a tattered notebook until he found the private number he wanted. Wexler wouldn't enjoy filing
the complaint, but the man owed Parworthy several times over for favors granted as long as ten years ago. Parworthy
never forgot a debt. He dialed the numbers.
The phone rang at the other end. He started to say, "Andrew Wexler, please, tell him it's-" but a mechanical voice,
familiar and indifferent to interruption, broke in on his request.
"I'm sorry, but that number has been changed, and there is no new number."
That wasn't what Parworthy wanted to hear. Must have mis-dialed, he thought. He tried again. Ring and click.
"I'm sorry, bat that number has been changed, and there is no new number."
Frowning, Parworthy checked his book. It was possible Wexler had changed his number during the past year.
Maybe he'd gone public. Parworthy dialed Los Angeles information--213-555-1212--and waited impatiently for a
response.
"I'm sorry, but that number has been changed, and there is no new number."
"Now wait a minute," he shouted, "this is information. There has to be-" Click and dead at the other end.
He sat there in the kitchen chair and considered, finally smiling and nodding knowingly. They'd fouled it up again,
by heaven. The crew that had obviously worked on his line had done nothing more than substitute a new problem for