
apply her make-up. An exercise in precision application, the make-up is crucially important to her.
Far more than just another part of her perfect appearance, it is a mask. She is painting on her
work personality and her customer-facing smile. In fifteen minutes she creates a character far
removed from the real Amy Steadman who sits in front of the television most nights, eating
chocolate and relaxing in old jeans and baggy jumpers. More importantly, perhaps, the face
becomes something she can hide behind. The senior managers who stare and leer at her see only
the fixed smile, the white teeth and the flawless complexion. They are unaware of the disinterest
and contempt she keeps hidden from them.
Less than an hour after getting out of bed, Amy is dressed, psyched-up and ready to go. She
leaves her flat and crawls through the early morning traffic, arriving at work in just under fifty
minutes.
It is almost eight o’clock, and the store is just opening its doors to the first customers of the
day.
‘These shoes are killing me,’ Lorraine moans.
‘Well what do you expect?’ I sigh. Lorraine (who’s had more nips, tucks, false tans and hairstyles
than the rest of us put together) is a total slave to fashion. ‘Bloody hell, girl, those heels would be enough
to cripple anyone. Christ, you’re virtually walking on tiptoe!’
‘You’re all right, you’ve got the height you lucky cow,’ she snaps back at me. ‘Short buggers like me
need all the help we can get.’ She stops talking and looks over my shoulder. ‘Oh, hang on, stand by your
posts everyone, here we go again. Here comes the slime…’
I turn round and see that our overpaid guests from Head Office are beginning to arrive. My heart
sinks.
‘Morning, Mr Jackson,’ I smile through gritted teeth as the area manager makes his entrance with his
entourage. What a vile and odious little shit this man is.
‘Morning, Andrea,’ he grins, getting my name wrong as he does every month. ‘Looking more
beautiful than ever!’
‘And you seem to be more of a fucking creep than ever,’ is what I want to say back to him but, of
course, I don’t. Instead I just smile politely, force out a little laugh and then relax when Maurice Green
appears at my side to take Jackson through to the back offices.
‘Excuse me, Miss,’ a quiet little voice says from behind me. I turn round and look down and see an
elderly man clutching a negligee, looking more than just a little bit uncomfortable. An odd choice of
nightwear unless he’s a transvestite or he’s married to a gold-digger. I watched a programme on
television a while back about women who marry decrepit and desperate men for their money. I can
understand why they do it. Most of the men I’ve been involved with over the last couple of years haven’t
had any redeeming qualities other than the size of their wallets.
‘What can I do for you, Sir?’ I ask, looking around for Lorraine who’s suddenly disappeared as she
always manages to do when customers need serving. This isn’t fair. I have to get to my meeting. I haven’t
got time to be dealing with customers today.
‘I bought this for my wife’s birthday last week and she doesn’t like it,’ he croaks.