09-深圳市长城物业管理股份有限公司培训教材-物业管理卓越服务的四把钥匙(PPT 124页)
物业管理卓越服务的四把钥匙主讲:容莉长城物业培训课程来自资料搜索网(www.hengguzy.com)海量资料下载为保证培训效果，特制定本制度，望大家认真遵守。1、端正学习态度，认真对待培训；2、认真听讲，做好笔记，积极参加互动；3、将手机调为震动状态或关闭；建立良好心态，管理压力、情绪提升服务意识，做到顾客满意服务无止境，主动服务１、什么是好服务２、服务理念重视沟通技巧，实现卓越服务１、认识沟通２、掌握非语言沟通３、说的技巧４、学会倾听５、解决抱怨６、内部沟通也很重要第一把钥匙：享受工作我们为什么来到这里?追求安全追求快乐追求成功创造健康丰盛的人生谁给我们发工资?从心做起,...
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